baji bip Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users of the baji bip platform. When you open an account on baji bip, place bets, play casino games, or use any of our services, you are considered to have accepted the terms of this policy. Protecting the data of users in Bangladesh is very important to us, and we ensure this through appropriate technical measures.

This policy works as a complement to our Terms and Conditions. Together, both documents define the legal relationship between baji bip and its users. In case of any conflict, the Terms and Conditions will take precedence.

2. Information We Collect

baji bip collects various types of information to provide its services. This information comes from two main sources — what you provide directly and what our systems record automatically.

2.1 Information You Provide

• Full name, date of birth, and national ID details (for identity verification)
• Mobile number and email address
• bKash, Nagad, or Rocket account numbers (for financial transactions)
• Bank account details (for bank transfers)
• Login password (stored in encrypted form)
• Content of your communications with the support team

2.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser name and version
• Time of site access, session duration, and list of pages visited
• Betting history, game logs, and financial transaction records
• Information obtained through cookies and similar tracking technologies

3. Purpose of Using Information

baji bip uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and secure your account.
• Financial Transaction Processing: To complete deposits and withdrawals and to keep transaction history.
• Customer Support: To resolve your complaints, questions, or requests.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze user experience and raise the quality of the platform.
• Relevant Communications: To send important account-related notifications and promotional information (with your consent).
• Responsible Gaming: To identify unusual betting patterns and ensure user protection.

4. Data Storage and Security

Your personal information is transferred using SSL encryption technology and stored on secure servers. We maintain the following technical and administrative security measures:

• All sensitive data — especially passwords and financial details — is protected with strong encryption algorithms.
• Database access is strictly controlled; only authorized staff can view the necessary information.
• Regular security audits and penetration testing are conducted.
• Firewalls and intrusion detection systems remain active around the clock.
• Procedures for rapid response to data breaches and notifying users are in place.

Please note, however, that no data transmission over the internet is 100% secure. You are also responsible for keeping your password and OTP confidential.

5. Sharing Information with Third Parties

baji bip does not sell or rent your personal information. However, in certain circumstances, information may be shared with trusted third parties:

5.1 Authorized Third Parties

• Payment Processors: bKash, Nagad, Rocket, and partner banks receive the necessary information to complete transactions.
• Identity Verification Services: Limited information may be shared with trusted verification providers to confirm your account identity.
• Technology Service Providers: Technology partners who assist in operating the platform, and who follow the same strict privacy standards.

5.2 Legal Obligations

It is our legal responsibility to provide information in compliance with valid orders or demands from competent courts or law enforcement authorities. In such cases, we provide only as much information as we are legally required to.

6. Cookie Policy

The baji bip website uses cookies. Cookies are small text files stored in your browser that help improve the service.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions, security tokens, etc.
• Functional Cookies: To remember your preferences — language, display settings.
• Analytics Cookies: To understand site traffic and usage patterns (not personally identifiable).

You can disable cookies from your browser settings, but this may affect some functionality of the site.

7. User Rights

You have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of incorrect or incomplete information.
• Right to Deletion: You can request deletion of your information in certain circumstances; however, financial records and security-related data must be retained for a specified period for legal reasons.
• Right to Object to Processing: You can object at any time to your information being used for marketing purposes.
• Right to Data Portability: You can request your information in a structured, commonly used format.

To exercise these rights, contact our support team directly via live chat or email.

8. Data Retention Period

baji bip retains all relevant information while your account is active. Even after an account is closed or becomes inactive, the following information is kept for a specified period for legal and operational reasons:

• Financial transaction records: at least five years after account closure.
• Identity verification documents: at least five years after account closure.
• Betting and gaming logs: at least three years after account closure.
• Customer support communication records: at least two years.

After this period, information is securely deleted or anonymized if no longer needed.

9. Responsible Gaming and Data Protection

We believe that proper data analysis plays an important role in ensuring responsible gaming. By monitoring your betting patterns, we identify problematic behavior and offer assistance when needed. Detailed information about this commitment can be found in our Responsible Gaming Guidelines. Please note that all baji bip services are for persons aged 21 and above.

10. Protection of Minors' Data

baji bip strictly does not allow persons under 21 to open an account. We confirm age during the account verification process. If information about a minor is collected to our knowledge, it will be deleted immediately and the associated account will be closed.

11. International Data Transfers

Our servers and the infrastructure of our technology partners may be located in various countries. If your information is transferred to a country with different data protection laws, we maintain the necessary contractual and technical measures to ensure the same level of protection.

12. Policy Changes and Updates

This privacy policy may change from time to time to keep pace with changes in market conditions, technology, and legal requirements. When significant changes occur, we will:

• Update the "Last Updated" date at the top of the document.
• Notify registered users by email or site notification.
• For important changes, your active consent may be requested.

Continuing to use the site after an update means you have accepted the new policy. To learn more about changes, you can visit the FAQ section.

13. Contact and Complaints

If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, contact our support team directly:

• Live Chat: Available 24 hours a day, 7 days a week in Bengali and English via the chat button on the site.
• Email: [email protected]

We are committed to responding to all privacy-related requests promptly and professionally.